What if I forget my password or lose access to my account?

Go to the login page and select Forgot Password. We'll send a reset link to your registered email. If you can't access your email, contact live chat or email support@stonebet88.club with your account details and we'll verify your identity before resetting access.

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Terms & Conditions That Protect You

Every account at stonebet88 runs on clear, straightforward terms. We've built our rules around your deposits, withdrawals, account access and dispute resolution so you know exactly what to…

Account SecurityWithdrawal RightsDispute ProcessPayment Verification

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What Our Terms Cover

stonebet88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with stonebet88 is subject to our terms of use, which govern deposits, withdrawals, game play and account closure. We require identity verification before your first withdrawal—a step that protects both you and the platform. Deposits via DANA, OVO, GoPay and QRIS are processed instantly

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in most cases. Withdrawals are verified and returned to your original payment method within 24 business hours. Our terms also cover dispute handling, account suspension and how we manage your personal data. Access to stonebet88 depends on local law. We comply with applicable regulations in regions
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where we operate and reserve the right to restrict access where required.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Terms Questions

Team online

Live Chat

Open the live chat in the bottom-right corner of your account dashboard. Our support team responds to terms questions, account disputes and payment concerns Monday to Sunday, 8 AM to 11 PM Jakarta time.

Email Support

Email [email protected] with your account details and the specific terms section or clause you're asking about. We reply within 24 hours and keep a record of your inquiry for reference.

Account Settings

Log in to stonebet88, go to Account → Settings → Help & Disputes to view our full terms, request account changes or file a complaint directly from the dashboard.

HOW WE PROTECT YOU

Security, Data & Account Rights

Account Verification

Before your first withdrawal, we verify your identity using details you provide at sign-up. This protects your funds and ensures only you can access your account. Verification typically completes within 30 minutes during business hours.

Data Retention

We keep your account data for as long as your account is active plus 5 years after closure, as required by law. You may request data deletion after that period by contacting [email protected] with your account ID.

Password & Login Security

Your password is encrypted and never shared. Log in from any device using your email and password. Enable two-factor authentication in Account → Security for an extra layer of protection.

Dispute Resolution

If you disagree with a transaction or account closure, file a complaint via Account → Help & Disputes. We investigate and respond within 10 business days. You may also escalate unresolved disputes to our compliance team.

Withdrawal Verification

All withdrawals are verified against your account history and payment method before processing. Funds return to the original payment method (DANA, OVO, GoPay or QRIS) within 24 hours of approval.

Account Closure & Rights

Close your account anytime by going to Account → Settings → Close Account. You may request permanent account closure, which we process within 5 business days. Your remaining balance is withdrawn to your registered payment method.

Terms & Conditions FAQ

When you close your account, all game activity stops immediately. Your remaining balance is withdrawn to the payment method you registered (DANA, OVO, GoPay or QRIS) within 5 business days. Closed accounts cannot be reopened; you'll need to create a new account if you wish to play again.

Yes. Log in to Account → Payment Methods to add a new DANA, OVO, GoPay or QRIS account. Withdrawals always return to the payment method you used for the original deposit, so update your wallet details if you change your preferred payment rail.

Most withdrawals are verified and processed within 2 hours during business hours. Once verified, funds reach your DANA, OVO, GoPay or QRIS account within 24 hours. Large withdrawals may take longer if additional identity checks are required.

Prohibited conduct includes using multiple accounts to exploit promotions, accessing the platform from a restricted region, and fraudulent payment attempts. If we detect a breach, your account may be suspended and your balance forfeited pending investigation and dispute resolution.

Go to Account → History to view your deposit, withdrawal and game records anytime. To request a formal account statement for export, contact [email protected] with your account ID; we provide it within 5 business days.

Go to the login page and select Forgot Password. We'll send a reset link to your registered email. If you can't access your email, contact live chat or email [email protected] with your account details and we'll verify your identity before resetting access.

You must be of legal gambling age in your region where local law permits. Accounts may be restricted from specific games or betting levels if we detect unusual activity. All game outcomes are determined by certified random-number generators and cannot be manipulated.

Terms & Conditions That Protect You

Contact Us About Terms Questions

Live Chat

Email Support

Account Settings

Security, Data & Account Rights

Account Verification

Data Retention

Password & Login Security

Dispute Resolution

Withdrawal Verification

Account Closure & Rights

Terms & Conditions FAQ

01 What happens if I close my account?

02 Can I change my payment method after sign-up?

03 How long does withdrawal verification take?

04 What counts as a breach of the terms?

05 How do I request a copy of my account history?

06 What if I forget my password or lose access to my account?

07 Are there any game play restrictions in the terms?

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